Contact information

Contact Dreamvelle

Our customer care and general contact email is support@dreamvelle.com.

Customer care

For order, product, return, refund, or shipping questions, email us with your order number and a brief description of how we can help. For a damaged, defective, or incorrect item, please also include clear photos of the item and packaging.

We usually respond within 1–2 business days, Monday through Friday, excluding U.S. holidays.

Privacy requests

For privacy questions or requests, email support@dreamvelle.com and use the subject line “Privacy Request” so we can route your message correctly.

Product safety

Dreamvelle products are aromatic wellness products, not medicines or medical devices. If you experience an unexpected reaction, stop use and seek appropriate professional advice when needed. Include the product name, lot or batch information if available, and relevant details when contacting us.

Market served: United States