Refund policy

Returns & Refunds

Last updated: August 6, 2026

We want you to feel confident shopping with Dreamvelle. This policy applies to purchases made directly through dreamvelle.com. Products purchased from another retailer must be returned to that retailer under its policy.

30-day return window

You may request a return within 30 days after your order is delivered. To be eligible, the item must be unused, unopened, in its original packaging, and accompanied by proof of purchase. Items sent back without prior authorization may not be accepted.

Items that cannot be returned

For hygiene and safety reasons, opened or used sleep sprays, aromatic products, and personal-care items cannot be returned, except where required by law. Gift cards, personalized items, final-sale items, and products not purchased from dreamvelle.com are also non-returnable.

How to start a return

Email support@dreamvelle.com with your order number, the item you wish to return, and the reason for the return. Please wait for return authorization and instructions before sending anything back.

Customers are responsible for return shipping costs unless the item arrived damaged or defective, the wrong item was sent, or applicable law requires otherwise. We recommend using a trackable shipping service. Dreamvelle is not responsible for returns lost in transit.

Damaged, defective, or incorrect items

Inspect your order when it arrives. Contact us within 7 days of delivery at support@dreamvelle.com and include your order number plus clear photos of the item and packaging. If the claim is approved, we will arrange an appropriate replacement or refund at no additional cost.

Refunds

After we receive and inspect an eligible return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Please allow 5–10 business days for your bank or card issuer to post the credit after we process it. Original shipping charges are not refundable unless the return resulted from our error or applicable law requires otherwise.

Exchanges and cancellations

We do not offer direct exchanges. For a different item, return the eligible item and place a new order. If you need to cancel or change an order, contact us as soon as possible. We will try to help, but changes cannot be guaranteed once fulfillment has begun.

Contact

Questions about a return or refund? Email support@dreamvelle.com. Nothing in this policy limits rights that cannot be excluded under applicable law.