Shipping policy

Shipping & Delivery

Last updated: August 6, 2026

Where we ship

Dreamvelle currently ships to addresses within the United States. We do not currently offer international shipping.

Order processing

Orders are usually processed within 1–3 business days, Monday through Friday, excluding U.S. holidays. Processing time is separate from carrier transit time. During launches, promotions, or holiday periods, processing may take longer.

Shipping rates

  • Standard Shipping: $8
  • Free Standard Shipping: available when the qualifying checkout total is $70 or more
  • Express Shipping: $15

The shipping methods, eligibility, and charges shown at checkout are final. A promotion or discount may affect whether an order qualifies for free shipping.

Delivery estimates

Any delivery date shown at checkout or in a confirmation message is an estimate provided for convenience, not a guarantee. Weather, carrier disruption, high-volume periods, and other events outside our reasonable control can cause delays.

We only accept an order when we reasonably expect it can be shipped within the time stated. If we cannot ship within the stated time—or within 30 days if no shipping time was stated—we will provide a delay notice and offer the choices required by applicable law, which may include consenting to the delay or canceling the affected order for a full refund.

Tracking

When tracking is available, we will email it after the order ships. Carrier tracking may take up to 48 hours to begin updating.

Address changes

Please review your shipping address before submitting your order. Email support@dreamvelle.com as soon as possible if a change is needed. We will try to help, but cannot guarantee changes after fulfillment has begun. Customers are responsible for accurate and complete delivery information, except where applicable law provides otherwise.

Lost, damaged, or marked-delivered packages

If tracking has not moved for an extended period, or an order is marked delivered but cannot be found, check the delivery area and contact the carrier first, then email us with your order number. For items that arrive damaged or incorrect, contact support@dreamvelle.com within 7 days of delivery and include clear photos of the item and packaging. We will review the circumstances and provide an appropriate resolution.

Contact

For shipping questions, email support@dreamvelle.com.