Answers to common questions about Dreamvelle products and orders. If you still need help, email support@dreamvelle.com.
What is Dreamvelle Botanical Sleep Spray?
It is an aromatic bedtime mist created to support a calmer-feeling nighttime atmosphere. It is not a medicine and is not intended to diagnose, treat, cure, or prevent insomnia or any disease.
How should I use the spray?
Follow the directions and warnings printed on the product packaging. Use a light mist and allow sprayed fabric or the surrounding area to dry before contact. Do not apply directly to skin unless the product label expressly permits it.
What if I am sensitive to fragrance, pregnant, nursing, or buying for a child?
Review the ingredient list and packaging before use. If you have allergies, are pregnant or nursing, have a medical condition, or plan to use the product around children or pets, consult an appropriate healthcare or veterinary professional first. Stop use if irritation occurs.
Where does Dreamvelle ship?
We currently ship to addresses within the United States. Available shipping methods and prices are shown at checkout.
How much is shipping?
Standard shipping is $8, or free on qualifying orders of $70 or more. Express shipping is $15. Rates are in USD and the checkout total controls eligibility for free shipping.
When will my order ship?
In-stock orders are normally processed within 1–3 business days, excluding weekends and U.S. holidays. You will receive tracking information when the order leaves our facility.
Can I return an item?
Eligible unopened and unused products may be returned within 30 days of delivery. Opened or used aromatic and personal-care products cannot normally be returned for hygiene and safety reasons. Please review our Returns & Refunds Policy before sending anything back.
My order arrived damaged or incorrect. What should I do?
Email us within 7 days of delivery with your order number and clear photos of the item and shipping package. We will review the issue and arrange an appropriate replacement or refund.
Can I change or cancel my order?
Contact us as soon as possible. We will try to help, but an order cannot be changed or canceled after it has entered fulfillment or shipped.
How can I stop marketing emails?
Use the unsubscribe link in any Dreamvelle marketing email. Transactional messages about your orders may still be sent.